|
Fit For Use Policy:
All TTints products are thoroughly tried and tested for usage and product reliability for the vehicle which it is designated for. All products are compared to similar products available through other retailers to bring the most fit for use items to our customers; best suited when compared with other products of similar workability and functionality. This therefore cannot fulfill personal preferences of functionality as our units are designed as a complete solution. In an event where the functionality of certain features does not fulfill individual needs as a 'not fit for use' claim then a surcharge will be applied were a refund is applicable, please see End User Policy.
End User Policy.
All products supplied require specialist knowledge accompanied with receipt of VAT registered fitting centre to install as proof of competent installation.
All products installed or sold are in a brand new unused condition unless otherwise stated/informed at time of sale.
In the event where a refund is due a reconditioning fee against the value of the item will be added. The returned products will be sold as reconditioned goods.
Usage Policy
In the event of a refund our usage policy safeguards all our customers new and returning. All products of entertainment nature such as media players, sound enhancement etc. will incur a reconditioning fee at time of return. (For in house installation additional charges will apply) Within the multiple users environment where products are fitted, items can be mishandled causing troubleshooting errors or faults therefore warranty limitations apply. Please read full Terms and conditions for warranty periods.
In Shop Installation
All products are tried and tested before, during and after installation. It is up to the vehicle owner to check manufacturer warranty terms for aftermarket installations. We will advise of all known problems to the best of our knowledge before installing aftermarket products. Any perishable parts i.e door clips, window mechanisms fasteners etc. of this nature will be noted during installation, we will charge to repair and replace such components, TTints will not be held liable for these parts perishing whilst work is undertaken. We will try to repair or replace any components deemed perishable within reasonable means of cost. Any problems which later arise after return of vehicle to owner in other areas of vehicle not involved with modification or install will be subject to labour costs for diagnostics or repair. All electronic parts worked on or around modification areas will be thoroughly shown as working before your departure. Any faults occurring at a later date in areas worked on or around earlier approved by both parties will be subject to examination before defects are rectified. All TTints workmanship is warranted from date of install. .
All plug and play hardware products are returnable within seven days of purchase, any products returned will be subject to a service charge for parts used at time of installation and labour for hours worked and refurbishment fee depending on the product on basis of negotiated terms and price at time of purchase including free installation surcharge.
Any alterations or modifications made to vehicles to accommodate new products cannot be reversed. Any possible reversals will be charged to rectify. Any faulty products will be replaced with same or similar functionality of value within period and product terms.
Any products or items found faulty due to neglect or misuse will not be refunded or replaced, although TTints will repair under your own costs.
All faulty products will be sent away to manufacturers for repair or fault finding a maximum 28 day period is required if faults cannot be repaired in house.
Any products purchased for self install must be fitted by a specialised and a VAT registered fitting centre accompanied with receipt as proof of competency before claim will be handled. We will replace if product is found defective under our stringent tests with refurbished product of the same value and similar features.
Warranty – User damages will void warranty
>> Window Tinting
Lifetime guarantee on film under same owner - workmanship will be signed off by both parties. For legal purposes TTints will only apply 70%VLT film on front windows – front passenger and front driver unless requested by vehicle owner for show purposes, TTints will not be held liable for any court or legal actions arising from request.
>> Vehicle wrapping
Manufacturers warranty on defects of film – workmanship will be signed off by both parties.
>> Xenon Headlights
2 weeks replacement on bulbs – 3000 hours warranty on ballasts. 6 months troubleshooting free diagnostics..
>> In Car Media
1 year warranty on product – 1st 6 months free replace and repair faulty electronic parts 2nd 6 months customer bears parts costs & labour costs will be free under usage policy – user perishable external components e.g. ipod lead, usb lead are not covered under warranty. Replacements may be carried out with reconditioned stock.
>> Bluetooth Car Kits
1 year manufacturer’s warranty – free TTints replacement and re-install.
>> Parking Sensors
1 year manufacturer’s warranty – free TTints replacement and re-install.
>> Amplifiers
1 year manufacturer’s warranty – free TTints replacement and re-install.
>> Headrest Monitors
1 year warranty on product – 1st 6 months free replace and repair faulty electronic parts 2nd 6 months customer bears parts costs. Labour costs will be free under usage policy in second period – free replacement and reinstall. Replacements may be done using reconditioned stock.
>> Roof/Arm Mount Monitors
1 year warranty on product – 1st 6 months free replace and repair faulty electronic parts 2nd 6 months customer bears parts costs & labour costs will be free under usage policy – free replacement and re-install
>> Custom Exhausts
Lifetime manufacturer’s warranty under manufacturer terms and conditions. Workmanship will be signed off by both parties. Any marking or grazing on custom exhaust will void warranty.
>> Customer supplied product
Workmanship warranted 6 months only. Each and every diagnostic/repair will be charged.
>> Online Purchases
All online sales are subject to the above terms and conditions, any online purchases paid via Paypal or Ebay or any other payment agency with collection from TTints will require valid Passport and Drivers License also for the prevention of fraud we will require a thumbprint on collection note.
|